Shipping
# Shipping Policy
**Last Updated: November 15, 2025**
Thank you for shopping with us. This Shipping Policy explains how we process and deliver your orders.
## 1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak shopping periods, promotional events, or holidays, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
## 2. Free U.S. Shipping & Delivery Times
**We offer Free Shipping on all orders within the United States.**
- Free shipping on all U.S. orders.
- No minimum purchase required.
- No additional shipping charges based on order weight, package dimensions, or delivery location within the United States.
- **Estimated Delivery Time: 7–15 days after shipment.**
- Tracking information is provided once your order has been dispatched.
The estimated delivery time applies to standard shipping throughout the United States.
Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.
## 3. Shipping Carriers
We work with reliable shipping and delivery partners, including USPS, UPS, FedEx, DHL, and other supported logistics providers.
The shipping carrier is selected based on operational availability and delivery requirements.
All eligible orders shipped within the United States qualify for free standard shipping.
## 4. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and available tracking information.
You can use this tracking number to monitor your package through the designated carrier's tracking website.
Please allow 24–48 hours after shipment for tracking information to become available or update.
If you experience any difficulties tracking your order, please contact our customer support team.
## 5. Shipping Coverage
Our Free Shipping offer applies to orders delivered within the United States.
There are no additional standard shipping fees based on the U.S. delivery address, order weight, or package size.
For orders outside the United States, shipping availability and any applicable charges will be disclosed before checkout, if international delivery is offered.
## 6. Shipping Restrictions
While we aim to deliver orders throughout the United States, certain address types or delivery circumstances may be subject to carrier restrictions.
If we are unable to fulfill an order due to a delivery restriction, our customer support team will contact you to discuss available options.
## 7. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify your name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.
If you notice an error in your shipping address, please contact our customer support team as soon as possible.
We will make reasonable efforts to update your shipping information before your order is dispatched.
If a package is returned because of an incorrect or incomplete address, please contact us so we can review the available redelivery options.
## 8. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend the following:
- Check around your delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier using your tracking number.
- Allow up to 48 hours, as some packages may be marked as delivered before arrival.
If your package is still missing after 48 hours, please contact our customer support team.
We will work with the shipping carrier to investigate the situation.
Replacement or refund requests for lost packages will be reviewed individually in accordance with our applicable policies.
## 9. Damaged Packages
We take care to ensure orders are properly packaged before shipment.
If your package or its contents arrive damaged, please take clear photographs of the damaged packaging and products.
Contact our customer support team within 7 days of receiving the package.
Our team will review the issue and assist you with the appropriate resolution in accordance with our Refund & Return Policy.
## 10. Storage and Handling
Our products are stored and handled under appropriate conditions to help maintain their intended condition during storage and transportation.
Extreme weather or temperature conditions during transit may affect certain products.
If you have concerns about the condition of your order upon delivery, please contact our customer support team for assistance.
## 11. Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or your order status, please contact us using the customer support information provided on our website.
Our team will be happy to assist you.
Thank you for shopping with us!
Return Policy
# 90-Day Return & Refund Policy
**Last Updated: October 29, 2026**
At ENZYMEDICA, customer satisfaction is important to us. We are committed to providing quality products and a transparent shopping experience.
We offer a **90-Day Return & Refund Policy** to help you shop with confidence. If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order, subject to the conditions outlined below.
## 1. 90-Day Return Guarantee
We accept eligible return requests made within **90 days of the confirmed delivery date**.
Our 90-day return policy applies to:
- Unopened and unused products in their original packaging.
- Opened or partially used products.
- Regular-priced products.
- Promotional products and discounted purchases.
- Multi-item bundles, including Buy X Get X Free offers.
To qualify for a return:
- Your return request must be submitted within 90 days of delivery.
- You must provide a valid order number or proof of purchase.
- Any remaining product, including its original packaging, must be returned.
- Returns must follow the instructions provided by our customer support team.
## 2. Promotional Bundles & Special Offers
Our 90-day return policy also applies to promotional bundles, including Buy 1 Get 1 Free, Buy 2 Get 2 Free, and other eligible multi-item offers.
For promotional bundle returns:
- All items included in the original bundle, including any free promotional units, must be returned along with any remaining product and packaging.
- Refunds are based on the actual amount paid for the order, not the combined individual retail value of the products.
- If you wish to return only part of a bundle, please contact our customer support team to confirm the available refund options before sending anything back.
Promotional offers do not reduce or eliminate your eligibility for our 90-day return policy.
## 3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos of the affected product and packaging, where available.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund.
If the issue results from our error or a confirmed product defect, we will cover any required return shipping costs.
Your rights under applicable consumer protection laws remain unaffected.
## 4. How to Request a Return
To begin a return, please contact our customer service team:
**Email:** bilsonolivier4892@outlook.com
**Subject:** Return Request – Order #[Your Order Number]
Please include:
- Your full name.
- Your order number.
- The email address used for your purchase.
- A brief reason for the return.
Our customer support team aims to respond within 1–2 business days.
Once your request has been reviewed, we will provide return instructions and the appropriate return shipping address.
**Please contact us before shipping your return.** This helps ensure that your package reaches the correct return facility and can be properly identified.
## 5. Return Shipping Costs
For returns due to personal preference, dissatisfaction, or a change of mind, customers are responsible for return shipping costs.
If the return is due to an incorrect, defective, or damaged product, we will cover reasonable return shipping costs where a return is required.
Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
## 6. Refund Processing
Once your returned items have been received and inspected, we will notify you of the refund status.
For approved returns:
- Refunds will be issued to the original payment method used for the purchase.
- We aim to process refunds within **5–10 business days** after receiving and inspecting the returned items.
- Your bank or payment provider may require additional time to make the funds available.
For eligible promotional bundle returns, refunds will reflect the actual purchase amount paid, subject to any applicable shipping charges and the return conditions described in this policy.
We do not charge a restocking fee for eligible returns under this policy.
## 7. Exchanges
If you receive a defective, damaged, or incorrect product, please contact our customer service team to arrange a replacement or another appropriate resolution.
For other exchange requests, we recommend contacting us to discuss the available options.
All exchanges are subject to product availability.
## 8. Order Cancellations
You may request an order cancellation before your order has been shipped.
To request a cancellation, contact our customer service team as soon as possible with your order number.
If your order has already shipped, cancellation may no longer be possible. However, you may still request a return under our 90-day return policy after delivery.
Approved cancellations will be refunded to the original payment method.
## 9. Late or Missing Refunds
If you have not received your refund after the stated processing period:
1. Check your bank or credit card statement.
2. Contact your bank or payment provider to confirm whether the refund is still being processed.
3. If you still need assistance, contact our customer service team with your order number.
We will assist you in checking the status of your refund.
## 10. Contact Information
For questions regarding returns, refunds, exchanges, or cancellations, please contact us.
**Store Name:** ENZYMEDICA
**Customer Service Email:** BilsonOlivier4892@outlook.com
**Business Hours:** Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)
**Weekends & Public Holidays:** Closed
We are committed to handling customer concerns fairly and providing a clear, reliable return experience.
**This policy does not limit any non-waivable rights available under applicable consumer protection laws.**