Shipping policy
# Shipping Policy
**Last Updated: November 15, 2025**
Thank you for shopping with us. This Shipping Policy explains how we process and deliver your orders.
## 1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak shopping periods, promotional events, or holidays, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
## 2. Free U.S. Shipping & Delivery Times
**We offer Free Shipping on all orders within the United States.**
- Free shipping on all U.S. orders.
- No minimum purchase required.
- No additional shipping charges based on order weight, package dimensions, or delivery location within the United States.
- **Estimated Delivery Time: 7–15 days after shipment.**
- Tracking information is provided once your order has been dispatched.
The estimated delivery time applies to standard shipping throughout the United States.
Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.
## 3. Shipping Carriers
We work with reliable shipping and delivery partners, including USPS, UPS, FedEx, DHL, and other supported logistics providers.
The shipping carrier is selected based on operational availability and delivery requirements.
All eligible orders shipped within the United States qualify for free standard shipping.
## 4. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and available tracking information.
You can use this tracking number to monitor your package through the designated carrier's tracking website.
Please allow 24–48 hours after shipment for tracking information to become available or update.
If you experience any difficulties tracking your order, please contact our customer support team.
## 5. Shipping Coverage
Our Free Shipping offer applies to orders delivered within the United States.
There are no additional standard shipping fees based on the U.S. delivery address, order weight, or package size.
For orders outside the United States, shipping availability and any applicable charges will be disclosed before checkout, if international delivery is offered.
## 6. Shipping Restrictions
While we aim to deliver orders throughout the United States, certain address types or delivery circumstances may be subject to carrier restrictions.
If we are unable to fulfill an order due to a delivery restriction, our customer support team will contact you to discuss available options.
## 7. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify your name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.
If you notice an error in your shipping address, please contact our customer support team as soon as possible.
We will make reasonable efforts to update your shipping information before your order is dispatched.
If a package is returned because of an incorrect or incomplete address, please contact us so we can review the available redelivery options.
## 8. Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend the following:
- Check around your delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier using your tracking number.
- Allow up to 48 hours, as some packages may be marked as delivered before arrival.
If your package is still missing after 48 hours, please contact our customer support team.
We will work with the shipping carrier to investigate the situation.
Replacement or refund requests for lost packages will be reviewed individually in accordance with our applicable policies.
## 9. Damaged Packages
We take care to ensure orders are properly packaged before shipment.
If your package or its contents arrive damaged, please take clear photographs of the damaged packaging and products.
Contact our customer support team within 7 days of receiving the package.
Our team will review the issue and assist you with the appropriate resolution in accordance with our Refund & Return Policy.
## 10. Storage and Handling
Our products are stored and handled under appropriate conditions to help maintain their intended condition during storage and transportation.
Extreme weather or temperature conditions during transit may affect certain products.
If you have concerns about the condition of your order upon delivery, please contact our customer support team for assistance.
## 11. Contact Us
If you have any questions regarding shipping, delivery times, tracking information, or your order status, please contact us using the customer support information provided on our website.
Our team will be happy to assist you.
Thank you for shopping with us!